Reason | Penalty for each violation | Comments |
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Not filled in Performer’s (Teacher’s) comment | The lesson is not paid | The comment to the lesson must be filled within 24 hours from the beginning of the lesson. Timely submission of comments allows the Customer/User to complete homework and parents to monitor progress |
Lateness to the lesson | The lesson is not paid | The performer (Teacher) was late for 1-5 minutes, but continued the lesson for the time of his lateness. |
| The lesson is not paid | The performer (Teacher) was late for 1-5 minutes, but did not extend the lesson for the time of his lateness. |
| The lesson is not paid | The performer (Teacher) was late for 5-10 minutes and spent the rest of the lesson. |
| UAH 150 | The performer (Teacher) was 5-10 minutes late and did not conduct the lesson (the Customer/User did not wait for the Teacher and left). In this case, serious tardiness is equated to failure to attend class; The Customer/User receives 1 free lesson as compensation. |
| UAH 150 | The performer (Teacher) was 10+ minutes late. The lesson is automatically considered not completed; serious tardiness is equated to failure to attend class; The Customer/User receives 1 free lesson as compensation. |
Failure to attend a lesson | UAH 150 | If the Performer (Teacher) teacher does not come to the lesson without notice, the Customer/User receives 1 free lesson as compensation. |
Lesson cancellation on the day of the lesson | UAH 75 | Support service for the Performer (Teacher) is open until 21:00. If you cancel the lesson the next day at 21:00 or later - the cancellation of the lesson will be considered a cancellation on the day of the lesson. |
Not pressing the button "the student did not come to the lesson" | The lesson is not paid | When the Performer (Teacher) presses the button "the student did not come to the lesson", the Customer/User receives an automatic call with a reminder that the teacher is waiting for him in the classroom After pressing the button, the Teacher must wait in the classroom for the entire lesson. If the Customer/User still does not show up, the lesson will be paid in full. If the Performer (Teacher) did not press the button, the lesson will not be paid. |
Not pressing the "technical problems in the lesson" button | The lesson is not paid | When the Performer (Teacher) clicks the "technical problems in the lesson" button, technical support specialists connect to the lesson and help solve the problem. After pressing the button, the Teacher must wait in the classroom for the entire time about the lesson If the Customer/User still does not show up, the lesson will be paid in full. If the Performer (Teacher) did not press the button, the lesson will not be paid. |
Communication with a student outside of school | Termination of cooperation | Communication with Customers/Users and their parents outside of the lesson is prohibited. If the Performer (Teacher) needs to clarify or ask something, he/she can always contact the managers. In case of confirmation of a case of communication between the Performer (Teacher) and the Customer/User outside the school, the school reserves the right to immediately terminate cooperation with the Performer (Teacher) |
Failure to provide a certificate from a doctor | Non-payment for absence from a specific lesson | The certificate is confirmation of a good reason for canceling lessons. If the Teacher cannot provide a certificate, the lessons for which he was absent are not paid |
Notification of not being able to teach on the Platform less than 14 calendar days in advance | Non-payment for absence from a specific lesson | Managers need time to warn all Customers/Users and find a decent replacement for them |
Non-observance of school rules | UAH 75 | For non-observance of the rules and requirements regarding the order of conducting lessons, defined by Section 8 of this Offer, the Company reserves the right to fine the Performer (Teacher) if the student's parents demand compensation for this lesson |